|Q:||What is OnlinePianist?|
|A:||OnlinePianist is a one of a kind animated piano tutorial website and the home for the biggest pianists' community online. Our vision is to deliver our users with the coolest and most fun way to learn to play their favorite song. Our unique player allows each user to fully control over his/her learning experience by using special features (Speed adjustment, Hands separation, Repeat function etc…) that were developed by the OnlinePianist team of experts.|
|Q:||Will OnlinePianist always be free?|
|A:||Yes, OnlinePianist's basic features will always be free to all our registered users (registration is free). To support OnlinePianist and in order to help us develop cool new products (Tablet & Mobile apps for example…) and content we recommend upgrading to a premium account and to take advantage of all the great features the premium account offers. Premium membership costs only 9.95$ for a month and much lower when taking the three months or yearly programs.|
|Q:||How often does a new tutorial being added to the site?|
|A:||As a general rule, we upload three new tutorials every week. Sometimes when we receive high volume of song orders or a bunch of users' tutorials, this number can go up, but we never upload less than three new tutorials a week.|
|Q:||How do you determine which songs to upload as tutorials?|
|A:||Before we start working on a new song we take into consideration several factors such as User Requests and Popularity on the singles charts, but we also check if a certain song is suitable to be played on the piano.|
|Q:||What do I get with a Basic account?|
|A:||A basic account is a good way to start your relationship with OnlinePianist. The basic account is completely free and is given to any registered user. A basic account grants you with an unlimited access to all of OnlinePianit's tutorials, as well as free use of the speed adjustment & hands separation features. In addition to that, every basic user receives three daily votes on our Requests Wall.|
|Q:||Can I have more than one account?|
|A:||No, users may only have one account per person. Multiple accounts will be removed and the user will be banned from the community.|
|Q:||What is facebook sign-in?|
|A:||Facebook sign-in allows you to register to OnlinePianist with a single click by using your facebook account details. A registration with Facebook is equivalent to a regular registration and will grant you with a basic account.|
|Q:||How do I upgrade my basic account to a premium account?|
|A:||To upgrade form Basic account to Premium account, just visit here.|
|Q:||What is Premium Account and How is different than a basic account?|
Premium account allows you to emjoy all the advanced features of our player. The advanced features include:
- "Running" letter notes above the player simultaneously with the song
- Repeat function - Segmentation of the song to Verses & Chorus
- Letter notes on keys
- Zoom in function
- Two layouts
- Three themes
To see a comparison between the basic and premium accounts click here
|Q:||What else do I get for becoming a premium member?|
|A:||In addition to the advanced cool features on the player, premium members receive 20% on all song orders and double the daily votes on our requests votes (six in total).|
|Q:||What paying methods can be used?|
|A:||At the moment we accept PayPal and Credit Cards.|
|Q:||What Premium subscription options are there?|
|A:||We have three types of premium subscriptions: Monthly Subscription, Six Months & Yearly Packages. The monthly price decreases as you take a longer period program.|
|Q:||What if I want a refund for my Premium membership?|
If you are unhappy with your Premium purchase, you may send us refund request to Contact@OnlinePianist.com.
• Yearly members are eligible within 30 days from purchase.
• Three/Six months members are eligible within 15 days from purchase.
• Monthly members are eligible within 5 days from purchase.
|Q:||How can I redeem my coupon or giftcard code?|
|A:||If you have a giftcard code or coupon code, you can redeem it here: http://www.onlinepianist.com/giftcard/.|
|Q:||I forgot my password/username, what should I do?|
|A:||Just visit the Forgot Password or Username page. There you can send the details straight to the e-mail address you provided in your registration process.|
|Q:||How do I change my password?|
|A:||Simply go to the Change my password tab on your account and enter your new password.|
|Q:||Do I have to use my real name when I sign up?|
|A:||No you don't, but knowing your real name will help in our correspondents with you as well to get to know you better.|
|Q:||Why do I get so many emails from OnlinePianist?|
As part of our desire to provide our users with the best service possible, a newsletter will be sent to every user twice a month.
The newsletter will include special offers & deals relevant to that month, as well as a quick peak to
the recently added tutorials and blog posts.
In addition, every registered member receives an e-mail when:
1. Another user posts on his wall.
2. A new tutorial is uploaded to the site.
If you wish to change your e-mail preferences simply go to the Email Settings tab on your account and choose only the e-mails you want to receive.
|Q:||How do I delete / cancel my account?|
|A:||You can easily cancel your OnlinePianist account by visiting the Account Settings tab within your account management area. At the bottom of that page you can find a link that will cancel your account.|
|Q:||Can I change the email I use to sign in to OnlinePianist?|
|A:||No, you can't do it yourself. If you need to change your account email address, please contact our support: email@example.com|
|Q:||I have concerns about something I've seen on the site. What can I do?|
|A:||Our door is always open, feel free to send us an e-mail to firstname.lastname@example.org.|
|Q:||What considerations have been given to copyrights issues?|
|A:||OnlinePianist is licensed by Accum. Accum provides us with a full copyrights license to stream play all the songs on the site.|
|Q:||I have noticed that some tutorials are quite similar to other tutorials on youtube, why is that?|
|A:||Since we allow users to upload tutorials that they recorded, some users take advantage of that and upload random midis that they find on the internet… If you find a tutorial that is already exist on a different site please let us know and we will take care of it. If you are the one that recorded the tutorial that was copied we will take it down if that is your wish.|
|Q:||How do I stay current with news about OnlinePianist?|
|A:||You can stay updated on everything that happens on the site on our facebook page , twitter page and youtube page. In addition, we send every user an e-mail each time a new tutorial is being uploaded, as well as a bi-monthly newsletter. .|
|Q:||What is the requests wall?|
|A:||The OnlinePianist team invites you to determine which songs will be featured on the site. For this purpose we have created the request wall, where you can ask for your favorite songs to be recorded by our team. At the end of every month, and based on the votes of the OnlinePianist members, the song with the highest score will be recorded and featured on the site.|
|Q:||How do I request a song?|
|A:||On your OnlinePianist account, go to Request a song page and follow the instructions. You can also do it from the requests wall itself by pressing the "Request a tutorial" link.|
|Q:||How does the calculation of the Requests Wall works?|
|A:||Score = Number of votes / Number of days on the wall.|
|Q:||Can I vote to my own request?|
|A:||Yes, but only once. Premium members can vote to a specific song more than once.|
|Q:||How many votes can I perform on the wall every day?|
|A:||Basic accounts can vote up to three times a day. Premium members can vote six times a day.|
|Q:||How can I ask other users to vote for my song?|
|A:||You can visit other users' profiles and write on their walls.|
|Q:||How do I order a song?|
|A:||Only registered members can order a dedicated tutorial for their favorite song. Once you registered, visit your account and go to Order a Tutorial. In addition, you can find different banners and links to the order form across the website.|
|Q:||How long does it take to my ordered song to go live?|
|A:||An ordered song is being published on the site within 10 days from the payment, but it usually takes much less.|
|Q:||How do I know if the song that I would like to order is not already on the site?|
|A:||It is very important to double check if the song that you'd like to order is not already on the site, you can do that simply by typing the name of your desired song on the search box on the song tutorials page, if the song is already on the site, it will appear on the search result. Orders that include songs that are already on the site will not be replied.|
|Q:||When I order a song, do I also get the sheets and the audio file of the song?|
|A:||No, we do not hold the copyrights for providing or displaying the sheets, but only the rights to stream play the song on the site.|
|Q:||Can I order a song with another user together?|
|A:||Yes, and it will save you money. You can address other users by visiting their profiles and leave a message on their wall.|
|Q:||What is the price for a dedicated tutorial?|
|A:||The regular price for a tutorial is 74.99$ but we have special deals every now and a then. Premium members receive 20% discount on song orders.|
|Q:||Will the song be available to everyone?|
|A:||Yes, the song will be published for everyone to see so it's wise to look for other members who are interested in the same song as you and order the song together.|
|Q:||Why the tutorials do not include the sheets?|
|A:||For the time being, we are allowed to display sheets only for the songs that belong to the public domain (mainly Classic & Christmas songs). Since we hold the rights only for the streaming play of the songs which are not in the public domain, we are not allowed to provide or display the sheets for them. We are working on getting the license to provide the sheets for the rest of the songs, but this process might take a while.|
|Q:||Where can I get the sheets for OnlinePianist?|
|A:||Unfortunately you can't. The tutorials at OnlinePianist were exclusively made by our team of pianists and you cannot get the sheets for them anywhere else.|
|Q:||Will OnlinePianist never have piano sheets for the tutorials?|
|A:||Hopefully we will have them in the near future, but we can't promise when.|
|Q:||How do I upload a tutorial to the site?|
|A:||Just use the Upload a Tutorial tab.|
|Q:||How do I get my tutorial featured on the site?|
In order to be featured on the site, tutorials must follow these guidelines:
- Only piano exclusive midis will be accepted, so if your midi includes other instruments, please don't submit it.
- The tutorial must be for two hands only, not more.
- You can only upload tutorials that you recorded. If you choose to upload someone else's tutorial, you must get his permission first.
- Tutorials must be recorded with metronome.
- The right & left hands must be separated into two different midi tracks.
- When you submit a tutorial, please mention the artist and song title.
|Q:||Why my tutorial was never published?|
Tutorials don't get publish for several reasons:
- The midi that was provided includes other instruments other than piano.
- The piano is being played by more than two hands.
- The song is not popular enough.
- The right & left hands are not divided and recorded on the same track.
- The song was not recorded with a metronome.
Please note that even if your upload is qualified for the site, it might take some time before we will upload it.
|Q:||The application won't load, all I see is a blank screen|
|A:||OnlinePianist's player is flash based, please make sure you have Abode's flash player installed on your computer. If you don't, please visit Abode's website and download the flash player from there -->> http://get.adobe.com/flashplayer/ If you already have a flash player installed on your computer and still can't see the application, please make sure you have the latest version of the flash player.|
|Q:||The loading of the tutorial get stuck in the middle / The tutorial won't load|
Once in a while you might encounter with a tutorial that won't load (very seldom).
- Try to refresh the page and try to load the tutorial again.
- If the tutorial still won't load after you refreshed the page, it is highly recommended to clear your browser's Cache and to try load the tutorial again. Learn how to clear the Cache
|Q:||The tutorial doesn't play properly / The animation and the sound are not synced|
Flash applications tend to consume a lot of resources from your computer.
- It is highly recommended to avoid from using other software or websites while the tutorial is being played.
- Navigating between different tabs while the tutorial is being played will usually result with out of sync tutorial.
* Unfortunately, this is a well known flash problem and does not depend on our capabilities. However, we hope to come up with a solution to this problem in the near future.
- The quality of the player is highly dependent on your computer's capabilities, please make sure that your computer meets the minimum requirements to use our application.
|Q:||The above doesn't answer my problem, what should I do?|
|A:||If you couldn't find a solution for your problem in the above answers, please send us the problem's details to our support mail at:support@OnlinePianist.com Please try to deliver as many detail as possible, so we could address the problem quickly and efficiently.|
|Q:||What are the minimum requirements of onlinepianist premium player?|
* Latest Flash Player (ver 11)
* 2.0GHz Dual core or faster x86-compatible processor
* 1GB RAM
* Standart sound card